Help Desk Software, the core of Track-It!
The Help Desk is at the core of the Track-It! product, providing you with a 360- degree view of your work orders and change requests. End-user satisfaction, improved resolution rates, lower costs and adhering to industry best practices are of the utmost importance to IT departments. Track-It! helps you automate processes and build a knowledge base of solutions, ensuring faster and more accurate resolutions to your end-user requests. Moving your manual processes into an automated help desk solution will help you handle calls faster and make data available when you need it.