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Knowledge Paks


knowledgepaksIn addition to the included Track-It! knowledge base that can be populated with your own solutions, an addon module, Numara Industry KnowledgePaks, is available to provide your help desk with access to hundreds of thousands of problem-resolutions for both your technicians and end-users. KnowledgePak titles cover virtually every popular business application from vendors such as Microsoft, Netscape, Novell, Corel, Lotus, Adobe and Symantec. A powerful natural language search engine, coupled with diagnostic trees, step-by-step instructions and hypermedia illustrations make KnowledgePaks particularly well suited for use by first level support analysts and self-service enabled end-users