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Track-It! is a comprehensive IT service desk management platform by BMC Software. It handles asset, change, knowledge and license management and provides a wide selection of reporting and analytics dashboards and reports.
Knowledge management, a central component of Track-It!, is designed to save the time and money of IT service departments by building a database of known issues and solutions. This database provides direction to solve new issues as they arise. It also offers insight into recurring trends and support challenges. Solutions can be designated by technicians as either private or public, and all solutions marked public can be made available to end users as part of a self-service channel.
Track-It! includes a mobile portal, allowing technicians to add and update work orders from any mobile device. Apart from these core components, Track-It! offers a range of optional add-ons for additional functionality, such as satisfaction surveys and remote control.