Moving your manual processes into an automated help desk solution will help you handle calls faster and make data available when you need it.
Asset management and auditing gather and record asset information for everything on your network, giving you the ability to take control of your IT environment.
Change Management tracks, controls and reports on the process of IT change management.
With Track-It! ISoftware License Management, you can track all of the software loaded on every device and then determine how many copies are in use
Allow end-users to log tickets and get status on existing tickets through the Self-Service Web Portal.
The Track-It! Mobile capability gives technicians easy mobile access to the Help Desk, Asset Management and Knowledge Management modules.
Knowledge management in the Solutions module allows IT staff to build a database of solutions to help training new IT staff or troubleshooting known issues.
Schedule reports automatically to keep you and your management up to date on the latest trends in your business.
Reports and dashboards gives you an instant and visual display of your key performance indicators.
The Purchasing module allows you to keep track of all your IT related purchases
The Library lets you track hardware, software and other non-technology assets that you have available to loan to users
Training can help you to keep track of training classes that IT staff (or other employees) have taken.