Mobile Help Desk

mobile trackit screenTrack-It! Mobile gives your help desk staff real-time, smartphone access to important help desk information, including tickets, asset inventory, and help desk announcements. Agents save valuable time and money if they can go from one engagement to the next without needing to return to their office for updates. They can stay on top of assignments and deliver exceptional service at the same time. Even in a demanding environment of rapid change, your organization can adapt quickly to shifting user priorities if your help desk staff are always connected. What’s more, you always have the most up-to-date information on agent activity and availability so that you can make better decisions more rapidly and ensure that nothing falls through the cracks.

Save time and money by allowing your mobile help desk technicians to update their work orders and enter new ones while on the go. The Track-It! Mobile capability gives technicians easy mobile access to the Help Desk, Asset Management and Knowledge Management modules. Technicians can now update or add work items from anywhere, allowing them to give great service to your users on the move and keep up with their work without having to go back to their desk.