BMC Track-It! has been around over 20 years and in that time has been trusted by over 55,000 customers, sold over 180,000 individual technician licenses, managed over 16,000,000 IT assets, has been installed in more than 26 countries and is the worldwide number one leader in market share for the small to mid-sized business help desk.
BMC Track-It! includes core modules for inventory and asset management, help desk management, change management, purchasing, software license management, training, library, facilities management, self service/password reset, web portal for end users, mobile and web help desk interface for technicians, a data warehouse driven dashboard for metrics and reporting. Additional add-ons are available including PC migration management, remote control, industry knowledge packs, survey and barcode.
Track-It! will allow you to automate manual processes, such as email notifications, SLA warnings, skills-based routing, audit trails and much more to help ensure consistent, reliable response times and resolutions for your users.