Premium Service Package for additional support on Track-It!
The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements BMC Track-It! standard support with version upgrades, configuration, advice, implementations and knowledge transfer.
Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client.
Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.
We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.
The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed. We have available additional Premium Support Packages for:
24 Hrs. Package
40 Hrs. Package
80 Hrs. Package
160 Hrs. Package
480 Hrs. Package
Contact us to purchase some of our Premium Services: