Premium Support


Premium Service Package for additional support on Track-It!

The package consists of access to specialized technicians to work any additional requests of support that is not included in the current continuous software support. This support complements BMC Track-It! standard support with version upgrades, configuration, advice, implementations and knowledge transfer.

 

 

install

 

Installing Services

Our certified staff provides basic configurations tailored to our customers at the time of its deployment in its final location, also including with the basic configurations to adapt the tool to the use of each client.

config_tech

 

Configuration

Our certified staff can help to configure and adapt the tool to the specific use of each client, in order to obtain the best performance from your tool.

personalizacion

 

Personalization

We offer customization services, adapting the functionality and appearance of our products to the individual specifications of each installation.


The customer has up to a maximum number of support hours available for one year which can be consumed at least in blocks of 1 hour per request, until the total amount of hours purchased are consumed.  We have available additional Premium Support Packages for:  

 

 

24premium-support

24 Hrs. Package

 

40premium-support

40 Hrs. Package

 

80premium-support

80 Hrs. Package

 

160premium-support

160 Hrs. Package

480premium-support

480 Hrs. Package

 

 

Contact us to purchase some of our Premium Services:

renewals@trackit.software

sales@trackit.software

 +1(787) 708-6734