We are an authorized and Certified BMC Support Center for L1 Support, we will work with you to help you solve software configuration or operation Issues. If required, we will escalate the issue with BMC Support on your behalf
The standard support that you receive understands:
We provide technical support, which includes non-scheduled interruption of services, improvements in the performance thereof, and any other work to restore normal operation in the shortest possible time.
You will have access to technical documentation to help you solve problems. Documentation such as access user guides, knowledge base articles, and more you will hace access in the standard support.
You will have access to the latest product downloads, patches and installation tools.