Standard Support


We are an authorized and Certified BMC Support Center for L1 Support, we will work with you to help you solve software configuration or operation Issues. If required, we will escalate the issue with BMC Support on your behalf

The standard support that you receive understands:

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Contact Support

You can contact us via e-mail: support@trackit.com, or phone:+1 787-708-6734, Monday to Friday, from 8:00am to 6:00pm EST except on US Holidays.

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Incidences

We provide technical support, which includes non-scheduled interruption of services, improvements in the performance thereof, and any other work to restore normal operation in the shortest possible time.

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Documentation

You will have access to technical documentation to help you solve problems. Documentation such as access user guides, knowledge base articles, and more you will hace access in the standard support.

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 Downloads

You will have access to the latest product downloads, patches and installation tools.